1. Introduction
JK Pharmaceuticals (“we”, “us”, “our”) is committed to protecting the privacy and confidentiality of personal data you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information, and your rights regarding that information.
By using our website, services, or interacting with us (e.g. via forms, emails, events), you accept the practices in this policy.
2. Definitions
Personal Data / Personal Information means any information relating to an identified or identifiable individual (e.g. name, contact, identifiers, health data).
Processing means collection, storage, use, disclosure, analysis, deletion, etc.
3. What Information We Collect
We may collect, directly or via third parties, the following types of information:
a) Information You Provide
- Name, address, phone number, email address
- Professional / job title, affiliation (if you are a healthcare professional)
- Health-related information (if needed, e.g. for clinical trial participants, adverse event reports)
- Payment / billing information
- Communications (correspondence, emails, feedback)
- Any other information you voluntarily submit (e.g. via forms, surveys)
- Usage data (pages visited, clicks, duration)
- Device and browser information (IP address, user-agent, operating system)
- Cookies and similar tracking technology
- Analytics & log data
4. Purposes of Processing / Use of Personal Data
We may use your personal information for / in connection with:
- Providing you with our products, services, and support
- Processing orders, payments, shipping
- Communication (order confirmations, notices, customer support)
- Clinical trials, safety monitoring, pharmacovigilance
- Regulatory compliance, reporting to authorities
- Research and development (with appropriate consent / anonymization)
- Marketing, newsletters, event invitations (subject to your consent / opt‑out rights)
- Website improvements, analytics, personalization
- Fraud prevention, audit, security
- Legal obligations and enforcement of rights
5. Legal Basis for Processing (where applicable)
Depending on your location and applicable law (e.g. GDPR, India’s data protection rules), our processing may rely on:
- Your consent
- Performance of a contract
- Compliance with a legal obligation
- Legitimate interests (balanced against your rights)
- Vital interests / public interest (in health, safety, etc.)
6. Sharing / Disclosure of Personal Data
We may share your personal data in the following cases:
- With third‑party service providers (e.g. payment gateways, IT providers, shipping, analytics) under confidentiality obligations
- With regulatory authorities, government agencies, ethics committees (as required by law)
- In connection with mergers, acquisitions, or sale of assets (with safeguards)
- To enforce our rights, prevent fraud, litigation, etc.
- With your consent or as you explicitly authorise
We will not sell your personal information for marketing purposes without explicit consent.
7. Data Retention
We will retain personal data for as long as necessary for the purposes for which it was collected, subject to legal requirements. After that, we will securely delete or anonymize it.
For certain records (e.g. clinical trial data, safety reports), retention periods may be longer as required by law or regulations.
8. Cookies, Tracking & Analytics
We use cookies and similar tracking technologies to:
- Recognize and remember your device / preferences
- Analyze usage patterns and site performance
- Personalize content and marketing (where permitted)
You can usually disable cookies via your browser settings, but disabling may limit some functionalities.
We may use third‑party analytics tools (e.g. Google Analytics) in line with their privacy policies and your consents.
9. International Data Transfers
If your personal data is transferred to countries outside your jurisdiction, we will ensure appropriate safeguards (e.g. standard contractual clauses, data protection adequacy, encryption) in compliance with applicable law.
10. Your Rights
Subject to applicable law, you have rights such as:
- Right of access / to obtain a copy
- Right to correction / rectification
- Right to deletion / erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing (e.g. direct marketing)
- Right to withdraw consent (where consent is the basis)
- Right to lodge a complaint with supervisory authority
To exercise these rights, contact us using the details below. We may ask you to verify your identity before granting requests.
11. Security Measures
We implement appropriate technical and organizational measures to protect personal data from unauthorized access, misuse, destruction, or alteration. These may include encryption, access controls, audits, staff training, etc.
12. Children & Minors
Our services are not directed to minors (e.g. under 18 years). We do not knowingly collect personal data from minors. If we become aware of such data, we will take steps to delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised version on our website and indicate the effective date. Significant changes may be notified to you (e.g. via email).
14. Contact / Inquiries
If you have questions, requests, or complaints about our privacy practices or this policy, please contact: